Refund policy

Returns and Refunds

We want every basket to make a great impression. If something isn't right, here's how we handle it.

Return window. You can return unused, unopened items within 14 days of delivery.

Condition. Items must be unopened, unused, and in their original packaging.

How to start a return. Email info@americanholidaysupply.com with your order number and the reason for the return. We'll reply with instructions.

Refunds. Approved refunds go back to your original payment method through Shopify within 14 business days of the return being received.

Return shipping. The customer pays return shipping unless the item was damaged or incorrect.

Exceptions. Perishable items are final sale once delivered. Personalized or custom-branded baskets can't be returned unless they arrive damaged or incorrect.

Damaged or wrong items. If a basket arrives damaged or incorrect, contact us within 48 hours of delivery for a replacement or refund. We'll arrange the replacement or return through our fulfillment partner.

Questions? Email info@americanholidaysupply.com or call 937-421-4122.